Robotic process automation (RPA) is the use of software with artificial intelligence (AI) and machine learning capabilities to handle high-volume, repeatable tasks that previously required humans to perform. These tasks can include queries, calculations, transactions and maintenance of records. RPA uses software, commonly known as a ‘robot’, to capture and interpret existing IT applications while also enabling transaction processing, data manipulation and communication across multiple IT systems. These software robots (bots) can mimic a human worker by logging in and out of applications, entering data, as well as calculating and completing tasks…